In in the present day’s fast-paced digital panorama, companies rely closely on strong networking infrastructure to remain aggressive and guarantee clean operations. Cisco, as a number one networking and communication know-how, understands the significance of offering complete help to its companions. With its Assist Observe, the Cisco Black Belt Academy presents help contents to companions and empowers them to ship distinctive options and providers. The Assist observe has undergone a refresh in June 2023 with its content material compartmentalized into two phases.
Black Belt Assist Stage 1
Stage 1 consists of updates on Cisco TAC, Cisco RMA, Cisco Sensible Account and Licensing, and Cisco Helpful Self-help instruments and hyperlinks. These updates help companions and prospects in understanding and navigating by means of Cisco help providers higher. The assets present insights into the necessity to troubleshoot and resolve points.
The stage is designed to offer a foundational understanding of how the help performance works whereas stressing on the focused points they cater to. It covers finest practices for working with TAC, a group of extremely educated technical consultants, together with the escalation procedures.
The observe additionally presents cadence to the speedy redressal of your {hardware}, software program, and licensing associated points with focused details about the perfect practices and procedures for accessing Cisco RMA (Return Merchandise Authorization) and Cisco Sensible Account and Licensing providers. The observe additionally presents a plethora of self-help instruments and hyperlinks that equip companions and prospects with the know-how to troubleshoot and resolve points on their very own.
Black Belt Assist Stage 2
Stage 2 is designed for advanced-level troubleshooting. Taking due cognizance of the complexity of points, the stage is segmented to cater to technology-specific grievances. Therefore, the Assist observe is segmented into the next technological hierarchies:
- Cisco Information Middle Cisco Collaboration
- Cisco Enterprise Networking
- Cisco Safety
- Cisco Service Supplier
- Meraki
Undertake this Enablement Journey and get upskilled within the newest Troubleshooting strategies In the present day!!
Blissful Studying !!!
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