If you happen to’ve not too long ago began an ecommerce enterprise on Shopify, you’ve most likely had a number of questions and are available throughout some turmoil when setting issues up and getting these first few gross sales.
Figuring out find out how to contact Shopify when these points and questions come up correctly will streamline the method and assist you get again to enterprise shortly.
On this article, we’ll focus on the eight finest methods you may contact Shopify and a few ideas that can assist you get probably the most out of contacting Shopify. This ensures that you simply get your downside solved or your questions answered the primary time you contact them.
After studying this text, it is best to higher perceive Shopify’s customer support and the easiest way to get in contact with them.
So with out additional ado, let’s get into the eight finest methods to contact Shopify customer support!
Tip: Did you create your Shopify account already? If not, join by clicking this hyperlink right here to get a free 3-day trial + pay $1/month for the primary 3 months!
The 8 finest methods to contact Shopify customer support
Shopify has 4 official methods to contact them to obtain buyer help:
- Dwell chat
- Callback
- Go away a message
- Group
Let’s begin out with the primary official approach to contact Shopify.
Dwell chat is an efficient approach to contact and chat with the Shopify help crew shortly.
It eliminates the necessity for in depth emails or messages, which might typically be time-consuming and require ready for follow-up emails.
One factor to notice is that you will want to have an account with Shopify to make use of this function.
The method of utilizing Shopify’s stay chat is easy.
Merely open up the Shopify assist heart and scroll to the underside, the place you’ll find a button that claims ‘contact Shopify help:
From there, Shopify will ask you what retailer you need assistance with. Click on the shop that you simply need assistance with. Then, it would ask you what you need assistance with.
As proven within the beneath picture, click on certainly one of these classes primarily based on what you need assistance with:
From there, you may scroll right down to the underside and see a stay chat button. Then, you may kind out your message and ship it off with one click on:
As soon as despatched, you may then be matched with a consultant from the Shopify help crew, permitting them to shortly reply any queries or considerations you could have relating to your retailer.
2. Request a callback
One other nice approach to discuss to somebody at Shopify is to request a callback.
This may be finished the identical method as contact through stay chat, solely clicking the callback button as an alternative of the stay chat button right here:
This can be a nice function for many who choose to speak to somebody at Shopify as an alternative of messaging forwards and backwards with a consultant.
Though typically, the stay chat function will be the best and quicker method of coping with points due to the moment suggestions it offers.
One draw back to the callback methodology is that the callback time estimate can typically be inaccurate and result in delays in resolving a difficulty.
Nonetheless, that is nonetheless a wonderful methodology when you could have questions relating to any facet of promoting on Shopify as a result of it lets you discuss to somebody at Shopify who has direct expertise with the platform.
3. Go away a message
The subsequent approach to contact Shopify is to depart them a message.
This may be finished by going via the identical course of as requesting a callback or stay chat, besides you click on the ‘depart a message button:
You possibly can then write out the message you need to ship to Shopify.
One cool function of this methodology is that Shopify offers you an estimate as to when you may count on to obtain a message again:
As you may see right here, the common response time is round 48 hours earlier than you may count on a response from the Shopify help crew.
This methodology is for inquiries which are rather less pressing however nonetheless require a solution.
It’s nice for when you could have a difficulty that doesn’t need to be solved instantly or for those who’re simply searching for extra details about a specific Shopify app, setting one thing up like settings, or only a basic query.
The final and official method that Shopify recommends to unravel points and reply questions is known as the Shopify group kind.
The Shopify group kind offers a complete, collaborative atmosphere for Shopify retailers and companions.
It affords a wide range of assets and instruments to assist facilitate significant conversations amongst customers, in addition to promote studying and progress.
The Shopify Group permits members to ask questions, be part of discussions, discover teams associated to their pursuits, attend occasions, and entry useful weblog posts from consultants within the ecommerce house.
For these looking for solutions or recommendation on any ecommerce associated subjects, the Shopify Group is an efficient place to start!
5. Electronic mail Shopify help
The final couple of the way to contact Shopify are unofficial. Nonetheless, you may nonetheless contact them with these strategies.
Identical to leaving a message for Shopify, contacting the Shopify help crew through e-mail is a really comparable course of.
The principle distinction is that you simply don’t ship your message through the Shopify web site; quite, you ship them your message through e-mail.
You possibly can normally count on a reply from Shopify inside 24-72 hours. Whereas it’s not all the time the quickest approach to obtain a response, it’s nice for individuals who wish to maintain issues easy.
You possibly can e-mail the Shopify help crew at help@shopify.com
The subsequent technique to get ahold of Shopify is to contact them on the three primary social media platforms, together with Instagram, Twitter, and Fb.
Following Shopify on social media is nice not only for nice ecommerce associated content material but in addition as a result of you may contact them on social media for buyer help!
Whereas this methodology isn’t probably the most dependable, and also you aren’t assured a reply instantly, it might nonetheless be finished.
Let’s begin out with Fb!
Messaging Shopify on Fb is a reasonably easy and easy course of as a result of the platform lets you contact them with a button on their Fb web page that’s straight linked to Messenger.
To start out, go to Fb and discover the Shopify Fb web page:
As you may see within the picture above, you click on the messenger button. It should then take you to Messenger, the place you may write your required message:
Instagram has a really comparable course of to contact Shopify.
Merely go to the Shopify Instagram web page by typing in ‘Shopify’ within the search bar, click on on their Instagram web page, after which hit the message button proper subsequent to the comply with button:
From right here, it would deliver you to a enterprise chat the place you may then ship your required message to Shopify:
The method for contacting Shopify through Twitter is comparatively the identical course of, simply on a unique platform.
To start out, open up Twitter in your cellphone or pc and kind ‘Shopify’ into the search bar on the Twitter Discover web page:
Shopify makes it simple right here as a result of they’ve a Twitter web page devoted to help.
Then, click on the mail icon within the high proper nook beneath the banner, as proven within the picture beneath:
From right here, you may write your message explaining your downside, query, or every other inquiry you’ll have.
As you would possibly discover, it’s a reasonably easy course of to contact Shopify on the three main social media platforms.
Simply word that the opposite strategies to contact Shopify on this article stay simpler and assure a quicker reply from the Shopify help crew.
Shopify doesn’t have any ensures that they will provide you with a reply on their social media, because it’s not an official approach to contact them.
7. Verify the Shopify Assist Heart for a solution to your query
The final two sections of this text are assets that Shopify offers that can assist you clear up an issue or to assist reply questions you’ll have by yourself.
As a result of, in any case, it’s a terrific factor when you may clear up a difficulty by yourself, proper?
The primary place to take a look at when you could have a query or run into an issue is the Shopify Assist Heart.
The Shopify Assist Heart is a superb supply for all of your questions relating to Shopify.
From organising a retailer to understanding the most effective practices, the Shopify assist heart can help you within the following methods:
- Beginning on Shopify
- Promoting on Shopify
- Managing a Shopify retailer
- Advertising and marketing your Shopify retailer
- Increasing your Shopify retailer
Along with serving to you clear up points and questions, the Shopify assist heart can be utilized as a strong useful resource that may assist you run your enterprise on Shopify extra effectively and successfully.
8. Shopify Be taught
Shopify Be taught is a free useful resource offered by Shopify with a whole bunch of instructional supplies and assets.
It equips customers with the information they should reply questions and clear up frequent points on their very own.
Customers can entry detailed tutorials, movies, webinars, and guides that present step-by-step directions on find out how to arrange Shopify shops, customise themes, optimize advertising and marketing campaigns, achievement, and extra.
With these supplies and assets, customers can perceive the platform’s options and functionalities to allow them to confidently navigate via their retailer while not having exterior assist.
This makes it a terrific useful resource to take a look at earlier than filling the Shopify buyer help inbox with questions!
Nice, proper?
Tip: Don’t neglect to take a look at Shopify’s free webinars. You possibly can discover them there!
Tricks to get probably the most out of contacting Shopify’s help
That’s it! Eight of the most effective methods to contact Shopify help.
It’s one factor to contact help, however there are additionally issues you are able to do to make issues extra environment friendly.
Right here are some things to recollect when contacting Shopify buyer help to get probably the most out of contacting them:
1. Strive fixing the issue by yourself first
Earlier than contacting Shopify buyer help, it is best to attempt to troubleshoot the difficulty your self. If you happen to nonetheless can’t discover a resolution, it is best to attain out to Shopify help.
They are going to have the ability to present extra detailed assist, and also you’ll waste much less time.
2. Be concise and clear
Clarify what you are attempting to do, what issues or questions you could have had to date, and every other related particulars that will assist the shopper help crew higher perceive your scenario.
This may assist you clear up the scenario quicker and extra successfully.
3. All the time be respectful.
It’s also essential to stay courteous and well mannered all through the method, as this can assist be sure that the expertise is nice for you and the consultant and can make fixing your downside a lot simpler.
Abstract
Earlier than we go to the ultimate verdict, we’ve created a fast abstract of this text for you, so you may simply bear in mind it:
- Alternative ways to contact Shopify help. Shopify has a number of methods to contact them, and the most effective ones are stay chat, cellphone help, and e-mail. Relying in your challenge, it is best to choose the one that matches finest for you.
- Dwell chat is the simplest method. In our opinion, stay chat is the simplest approach to contact Shopify help. Simply word that you simply’ll want your personal Shopify account with a purpose to use the stay chat function.
- Much less recognized methods to contact Shopify. It’s doable to contact Shopify through social media, for instance, however there aren’t any ensures that you’re going to get a solution that method, because it’s not an official method.
- Sources to unravel points or questions your self. The Shopify Assist Heart has loads of useful assets, from getting began guides to documentation and FAQs. So earlier than contacting Shopify, we suggest checking if yow will discover the response your self.
Conclusion
There you could have it!
These are the eight finest methods to contact Shopify and a few useful tricks to help you when contacting them.
We hope that you simply see that contacting Shopify doesn’t need to be a frightening and arduous process. There are many useful assets, akin to stay chat and call-back options, to get fast solutions to your questions or issues.
With the knowledge offered to you on this article, you now know find out how to contact Shopify customer support and get probably the most out of it if you do.
We hope that this text has offered worth to you!
Need to be taught extra about Shopify?
Prepared to maneuver your Shopify retailer to the following stage? Try the articles beneath:
Plus, don’t neglect to take a look at our in-depth find out how to begin Shopify retailer information right here.
