Keep in mind the battery amnesty? Regardless of the shops doing every little thing they might to attempt to persuade me not to interchange the batteries, I insisted and endured. I figured $29 would purchase me the beginning of a brand new battery life-cycle.
Lower than 2 years later, my daughter’s iPhone SE battery is useless.
Let me attempt to clarify how vital her iPhone is to her. She goes all over the place with it: to shops, within the automotive, at appointments. There is no such thing as a time when she’s not tapping on it, from morning till she sleeps. It’s a type of neurodiversity issues and it’s her nice consolation.
It took us a few weeks till we may lastly snag an appointment final week and the appointment was for immediately. I’ve simply returned.
Evidently as a substitute of changing her battery, they gave her again her unique one–and her unique iPhone, apparently. That they had deliberate on changing the cellphone as properly, which I bear in mind we had been instructed was an possibility, however didn’t. The genius figured this out as a result of her serial quantity was presupposed to retired on the time they traded it out however as a substitute they by no means did.
However due to that her gadget as a serial quantity that the Apple company system considers invalid. We couldn’t get a loaner. We couldn’t get a restore. And we received’t be capable of even begin our course of for just a few weeks extra as a result of the serial quantity situation have to be addressed earlier than they will even speak to us in regards to the unhealthy battery.
So after driving nearly an hour every method, we received, properly, nowhere.
No cellphone, and no timeline wherein we are able to estimate methods to transfer ahead. Our solely possibility, in accordance with the genius, was to purchase a brand new cellphone and wait it out. I declined the acquisition.
So, they’ll look into it and we should always get a cellphone name earlier than August to determine the subsequent steps and arrange one other appointment. And begin the method once more.
Replace 1: Name in to Apple. Senior advisor (“I’m as excessive as you’ll be able to escalate”) says: “That is the shop’s downside. We are able to’t deal with it right here.” She provided to allow us to pay (once more) for the battery substitute that was by no means performed. After nearly 3 hours on the cellphone, she received the Park Meadows coordinator into the decision and I’ll choose up with them tomorrow.
Replace 2: Ultimate end result: Apple will do the work we paid for nearly two years in the past inside the subsequent week or so! No apologies. No refunds for the work they didn’t do. No variety phrases about being despatched residence from the genius bar with none motion. They provided to present me a $30 trade-in for the SE on a brand new cellphone — precisely what the net retailer would usually supply for a used SE.
Replace 3: Just some minutes after hanging up with Park Meadows, this arrived in my mailbox. I don’t intend to pay $269 for a restore we already paid for. Severely, WTF?
