One other main replace for P-Sequence PBX System is right here! Try what’s new and what’s improved on this replace.
- Boss-Secretary characteristic
- WebRTC Trunk
- SNMP assist
- Rebound Missed Transferred Calls
- And extra
Let’s dive into the main points and see how they work!
Boss-Secretary Function
This new characteristic is designed for busy executives to give attention to work with out interruptions from undesirable calls. It permits a chosen consumer, the “secretary”, to display screen each inside and exterior calls, for one more designated consumer, the “boss”.
When a name is available in, the secretary would be the first to obtain it and determines whether it is essential or acceptable to direct it to the boss. If that’s the case, he/she will put it on maintain so the boss can resume it each time it’s handy.
- The boss can allow/disable this characteristic with the predefined characteristic code.
- A boss may be served by multiple secretary in the identical ring group. If the boss desires incoming calls to ring their very own extension, in addition they want to remain in that ring group. The secretary extension can name the boss extension immediately, and the boss extensions may name one another.
- Calls answered by the secretary shall be marked and displayed as missed calls within the boss’s name log, so the boss can simply know who’s calling in. Conversations earlier than and after the boss resume the decision shall be saved as separate recordings, accessible solely to the secretary and boss respectively.
The Boss-Secretary characteristic is especially useful for companies with hierarchical buildings, excessive name volumes, or name screening wants, to boost name prioritization and name dealing with effectivity.
WebRTC Trunk
Primarily based on Internet Actual-Time Communication (WebRTC) know-how, this characteristic is designed to determine audio and video communication channels between gadgets immediately by way of an internet browser. It permits companies to incorporate real-time communication capabilities into their web sites with out the necessity for added plugins or software program installations.
To implement this characteristic, you first have to create a WebRTC trunk throughout the P-Sequence administration portal after which place the generated hyperlink in your web site. This manner, your web site guests can provoke FREE calls immediately from their browsers by clicking on a “Contact Us” button or any interactive parts, with out having to dial a telephone quantity or obtain a separate app. The decision shall be routed to your P-Sequence PBX System by way of your predefined SIP trunk. Moreover, audio calls may be elevated to video chats to boost buyer expertise and supply extra personalised service.
The WebRTC Trunk characteristic may be very useful for buyer assist, gross sales, lead technology, and service-oriented companies, because it allows them to promptly join with clients and supply instant help.
Please be aware that P-Sequence Equipment and Software program Version customers have to allow the Yeastar-supplied area identify to make use of this characteristic.
SNMP
SNMP (Easy Community Administration Protocol) is a community administration protocol that helps directors monitor and management gadgets on a community, collect efficiency and utilization information data, and obtain alerts when points come up.
By connecting P-Sequence PBX System to a Community Administration System (NMS) by way of SNMP, community directors are capable of question PBX data anytime, wherever, and monitor PBX gadgets in actual time.
In lots of instances, directors must handle a number of Yeastar PBXs, together with gadgets from totally different distributors and bodily networks. SNMP simplifies the complicated activity by robotically monitoring these gadgets from a central console. It offers proactive notifications when there are failures or irregular behaviors detected in particular functions in order that directors can shortly establish and handle points, bettering total community administration effectivity.
Rebound Missed Transferred Calls
Think about this: you switch a buyer name to your colleague, eagerly ready for him/her to choose up and help the client. However sadly, no reply, or worse, the decision will get disconnected. It’s an actual bummer.
The Rebound Missed Transferred Calls characteristic assist bounces such unanswered calls again to the unique extensions to maintain the dialog going. No extra shedding clients or leaving them annoyed.
Whether or not for companies that get tons of calls and have to switch them steadily or for these with a number of departments or extensions that deal with several types of calls, this characteristic provides them extra management and suppleness over how calls are routed and forwarded, to allow them to scale back the possibility of missed and deserted calls and be sure that each name is answered and dealt with correctly.
Extra Optimizations
- Added assist for choosing codec for Linkus Cell Consumer on PBX net portal.
- Added a “Ship to” possibility for customers to decide on a mailbox for voicemail notifications.
- Added a “Final Day of Each Month” possibility for month-to-month name report schedules.
- Added a “Validity Interval of the Obtain Hyperlink” possibility when scheduling name studies.
- Added Supply filter in Name Logs.
- Added Time filter for Recordings.
- Added “Final Day of Each Month” choices for month-to-month backup and reboot schedules.
- Added assist for Portuguese (Brazilian) e mail template.
Please seek advice from the discharge be aware for the complete particulars: Cloud Version | Equipment Version | Software program Version.
Are you excited to check out these new options? To entry the most recent model, merely log in to your P-Sequence Administration Portal and examine for the out there updates. Join a free trial when you’re new to the P-Sequence and expertise all the advantages.
