In 2020, Cisco acquired the cloud intelligence firm ThousandEyes, Inc., which permits companies to have a complete view of their IT ecosystems. With this acquisition, Cisco prospects are in a position to see each their inner and exterior providers.
I lately had the pleasure of getting a digital fireplace chat with two educated ThousandEyes specialists: James Lake, Vice President of the Americas, and Invoice Donoghue, Chief of Techniques Engineering. They kindly provided to reply some questions I regularly hear from prospects about ThousandEyes.
Q: ThousandEyes has been a profitable acquisition for Cisco. To what do you attribute that success?
James: Nice query, Cliff, and we may in all probability spend a few hours on that. At a excessive stage, although, there are a few elements. At first, it’s the power and relevance of the know-how. As we see prospects spend money on issues like hybrid work, cloud/SaaS, and SDWAN, and even bettering their very own prospects’ digital expertise, they develop into an increasing number of depending on networks and environments they don’t personal or management. And that’s ThousandEyes’ candy spot — delivering larger visibility into environments prospects don’t personal or management.
Invoice: I utterly agree, James. We will monitor experiences — purposes, providers, customers — and perceive how these experiences are being delivered over no matter community they’re flowing throughout, whether or not that’s the shopper’s community, a cloud or SaaS supplier, and even the web. To prime it off, we correlate that have immediately with the community supply, permitting prospects not solely to see if it’s an software or community drawback, however when there’s a community drawback, determine precisely the place it’s coming from, no matter whose community it’s. So actually, we’re so market related as a result of the use circumstances the place we’re actually sturdy — hybrid work, cloud/SaaS, community modernization, and buyer DX — are issues that almost all prospects are coping with right now.
James: Different causes embrace the pure synergy we now have with different Cisco applied sciences, the simplicity and time to worth of the answer, and we definitely can’t overlook to say tradition. All of us method what we do with a relentless deal with buyer success. An important product that’s straightforward to deploy and use makes that simpler to do, however our complete crew is concentrated on serving to Cisco make our prospects profitable and ship distinctive worth.
Q: You talked about Cisco synergy. I’ve seen ThousandEyes in quite a lot of use circumstances throughout Cisco. As we drive ahead on this digitally related world, how do you see ThousandEyes interlocking with options throughout the Cisco portfolio to supply true enterprise outcomes to prospects?
James: Properly, this is among the causes many people have been so enthusiastic about being acquired by Cisco. It’s not simply that we combine with different Cisco options; we’re arising with distinctive and modern methods of delivering extra worth. We began by prioritizing making it simpler for our prospects to deploy ThousandEyes and achieve larger visibility leveraging their present infrastructure. We did this by embedding our agent know-how with Cisco routing, switching, and SDWAN platforms, making it quite simple, straightforward, and cost-effective to attain visibility with ThousandEyes. We’ve additionally carried out some nice issues by offering visibility into collaboration providers like WebEx, and there’s wonderful synergy and integration with AppDynamics that drive our Full Stack Observability providing. The thrilling half is that that is just the start!
Q: That’s nice! I’ve heard it said that you simply empower prospects to thrive in an internet-centric world. Are you able to inform us the way you view your pulse on the well being of the web? I, for one, at all times obtain info from you on when and why my electronic mail doesn’t work.
James: You’ve heard me say, “We’re the authority on the web.” Principally, we are able to use our monumental knowledge set — billions of metrics per day — to rapidly floor points or issues with ISPs or SaaS purposes that aren’t remoted to only one buyer. This permits prospects, and us, to instantly know when there are issues on the web that can intervene with purposes or providers we depend on. What else, Invoice?
Invoice: Properly, I believe it’s necessary to know what you’ll do with this info. In order James stated, not solely will we let you know if there’s a drawback with a SaaS software, but additionally what areas of the world are being impacted. Equally, for ISPs, if there’s a community problem on the web, we are going to present what goal networks and providers are affected, in addition to what areas are impacted. Some of us could say, “Properly, so what? I can’t do something to repair these issues.” This is likely to be true, however they rapidly understand that the period of time and sources saved by figuring out this proper up entrance is super. They now not spend hours making an attempt to troubleshoot an issue, solely to search out out they will’t repair it as a result of the difficulty is with another person. Because of this, they may also be way more proactive with their prospects and workers when service disruptions which may be outdoors their management happen. We regularly detect issues hours earlier than distributors put up them to their standing pages — even earlier than customers begin complaining. {Our capability} right here is predicated on precise knowledge, not simply complaints.
Q: As I’m listening to you guys, it appears that evidently ThousandEyes’ attain is expansive by way of who will profit from it. You discuss community path visibly that an engineer would possibly care about, in addition to greater stage outage info from a possible strategic accomplice that an government would possibly need to know. So who do you see as ThousandEyes’ goal shopper?
James: In fact, it’s everybody! I even use it at dwelling when my web isn’t working.
Invoice: You wouldn’t be the primary particular person, James. I believe you’re proper, although, Cliff. Not solely is ThousandEyes one thing that has super worth for engineering or specialist groups, but additionally for IT operations. Once more, it’s nice at figuring out the fault area, so it’s very useful for operations in that sense. Figuring out the place the issue is offers the flexibility to keep away from the blame sport and “struggle room” calls with dozens of individuals. Even at greater ranges of a company, the info we accumulate can present priceless perception into an organization’s SLAs with its prospects, companions, and distributors to allow them to be held accountable. It’s additionally necessary to level out that ThousandEyes isn’t simply helpful to community groups, app groups, and operations. We see safety groups, incident administration, collaboration providers, end-user computing, web site reliability, vendor administration, and even advertising and marketing groups discovering worth within the knowledge and perception it could present.
Q: This has been nice, guys. I actually respect it. What’s subsequent for you and the ThousandEyes crew?
James: Thanks, Cliff. We love and respect the partnership! I imagine the longer term could be very vivid for us. We’re rising, and we’re investing. Our product crew is doing wonderful issues, not solely innovating with completely different Cisco applied sciences, but additionally bettering the general high quality of the info we accumulate. We’re doing a little wonderful work in growing intelligence to assist prospects make predictive networking selections primarily based on the info we’re gathering. It’s actually thrilling. Total, I imagine we are able to present up in new methods for our prospects. We may help them perceive the distinctive challenges offered in how IT is evolving and in the end assist them be extra environment friendly and efficient in servicing their prospects and workers.
For those who’d wish to study extra about ThousandEyes, please discover the platform and take into account a free trial.
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