Google incorrectly cancels many Pixel Fold preorders; clients have to attend an additional month or two


Some customers who pre-ordered the Pixel Fold are discovering that Google is canceling their orders when the time involves ring up the order simply earlier than it’s shipped. That is as a result of the financial institution or the bank card submitted with the order can not seem to confirm to Google that the funds can be found. As one Reddit poster wrote, “Ordered Could tenth and order canceled early this morning as a result of cost couldn’t be verified. Geeze I’m glad a random $2,000 cost gained’t undergo at 3 am on a Sunday and now I get to attend one other month for my fold.”

Some Google reps inform affected customers to not order once more and others prompt that they do

Evidently Google is sort of conscious of this situation as Google Help advised one other Redditor that they’re wanting into the state of affairs. Google additionally really helpful that clients experiencing these order cancellations don’t place a brand new order for the cellphone. Google advised this buyer that cellphone calls have been spiking as a result of that is taking place to lots of people. The rep additionally mentioned that Google would situation an replace within the subsequent day or two. Now to indicate you the way complicated this complete factor is for customers, one other buyer who had his Pixel Fold pre-order canceled was advised to put a brand new order.

One Google buyer wrote, “I did the chat assist for the difficulty and simply primarily pleaded that they do not cancel my order. (my financial institution declined 4 instances till I awakened and texted it was a licensed cost) I by no means obtained another replace from Google itself saying to replace cost or cancellation or something. Simply hope it goes by means of. is lack of transparency on Google’s half.”
The surprising Pixel Fold pre-order cancellations are taking place to numerous folks. Here is one other story. “This simply occurred with me. Pre-ordered the primary day it was out there, had the same old fraud concern with a giant order by means of my CC this morning, known as the financial institution to clear it on their finish, Google canceled on their finish. I known as and spoke with a Google Retailer agent who mentioned they can not do something and to reorder however will escalate the difficulty since it is a identified bug to attempt to clear this up for me inside 24 hours.”

Google is canceling these orders when new pre-orders do not ship till August or later

What’s making this drawback worse is that those that pre-ordered the Pixel Fold anticipating to obtain it late this month or someday in July now have to attend till August thirtieth to September eighth for the 256GB mannequin in Porcelain, August 2nd to August tenth for the 256GB mannequin in Obsidian, and September thirteenth to the September twenty first for the 512GB variant in Obsidian.

Contemplating that this seems to be an issue on Google’s half, asking clients to attend an additional month or two to obtain their telephones doesn’t appear proper. And for a corporation attempting so arduous to make the Pixel ecosystem as related as doable, that is one other setback. As one Reddit subscriber mentioned, “I’m so disillusioned. I slapped that preorder button so rapidly, and now if I place a brand new order I would have to attend till finish of August.”

Google slipped one affected buyer some Google Play credit score after going by means of the identical rigmarole as others did. So in case you are on this state of affairs, do not let Google wiggle out of it with out at the very least scoring one thing in return for having to place up with this problem. Look, greater than 95% of my each day drivers have been Android telephones. My final two Android telephones have been the Pixel 2 XL and the Pixel 6 Professional (with the iPhone 11 Professional Max sandwiched in between). But when Google needs to make the Pixel line a legit iPhone competitor, it must keep away from these messes.

Ordering a brand new cellphone from Google shouldn’t be so troublesome. However then once more, getting a Pixel replace on time should not both.

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